What counts as an emergency? You decide.
If your home is unsafe or unlivable — no cooling in extreme heat, burning smells, sparking equipment, flooding from the air handler — treat it as urgent and call. We triage every call in minutes.
- Complete loss of cooling during heat advisories
- Burning smells, smoke or repeatedly tripping breakers
- Refrigerant leaks & frozen systems that won’t restart
- Water leaking through ceilings from the air handler
What happens after you call
A human answers
No phone trees at 2am. A live dispatcher triages your call, talks you through safety steps and dispatches the on-call tech.
Fast, honest ETA
You get a real arrival window by text — typically under two hours in the metro — and updates if anything changes.
Stabilize first
At night we make the home safe and cool, then return in daylight for the full permanent fix if parts are needed. One trip charge, not two.
No panic pricing, ever
Emergency visits carry one flat after-hours fee, quoted before we roll. The repair itself is priced from the same flat-rate book as daytime — approved by you before work begins.
- Flat after-hours fee, quoted up front
- Same repair rates as daytime visits
- Maintenance members pay no after-hours fee
Emergency questions, answered
Yes. Our emergency line is staffed 24/7, and an on-call technician covers nights, weekends and holidays across the Des Moines metro.
Turn the system off at the thermostat if you smell burning or hear grinding, leave the breaker alone unless we ask, and keep pets clear of the equipment. We’ll guide you on the call.
Our on-call vans carry the most common failure parts — capacitors, contactors, fuses, motors and thermostats — covering the large majority of night calls on the spot.
After the emergency
AC installation
If the old unit keeps failing, we’ll size a reliable replacement.